TickerVue ("we", "us", "our") operates the tickervue.com website and TickerVue Chat. This policy explains what data we collect, how we use it, and your rights.
1. Data We Collect
- Account information: email address and authentication identifiers provided when you sign in via Google or email/password through Supabase.
- User preferences: risk tolerance, time horizon, and other investment profile settings you provide.
- Portfolios and research: portfolios, watchlists, trading projects, and research findings you create through the platform or Chat.
- Conversations and AI activity: the messages, attachments, findings, feedback, and other content you send to or create with TickerVue Chat, along with usage and processing records.
- Service and telemetry data: request timing, account and session identifiers, errors, traces, security events, device/browser details, and feature activity used to operate, secure, diagnose, and improve the service.
2. How We Use Your Data
- To authenticate you and maintain your session.
- To store and display your portfolios, watchlists, and research on tickervue.com.
- To personalize chat-assisted research based on your preferences and past context.
- To operate and improve the service.
3. Third-Party Services
We use service providers for authentication and databases, website and API hosting, private file storage, market-alert processing, AI processing, and service monitoring. These include Supabase, Vercel, DigitalOcean, our configured AI providers, and our configured error, trace, and reliability tools. When you use TickerVue Chat, the relevant provider may process the full conversation content and related tool inputs needed to answer the request—not only tool calls.
4. Data Sharing
We do not sell your data. We share data only with the third-party services listed above, as needed to operate, secure, support, and diagnose the platform, or when required by law.
5. Data Retention
Retention differs by category. Account content is kept while needed to provide your account and saved work. Security, reliability, accounting, and service records may have different retention needs. An export identifies data families included in the archive, data not held by the server, and categories that are not exported. Contact us for help with retention or deletion questions.
An accepted self-service deletion keeps the account locked while required cleanup runs. Completion means the account data was removed from active systems and the sign-in identity was deleted. Unlinkable safety records and encrypted backup copies may remain until the applicable operational retention or backup rotation removes them.
6. Security
Password verification is handled by Supabase and TickerVue does not receive your raw password from the browser. We use authenticated sessions, access controls, private storage, and encrypted network connections to protect account data. No system is completely secure.
7. Your Rights
You may ask to access, correct, or delete personal data by contacting us at the email below. Available self-service privacy options appear here for eligible accounts.
8. Contact
For privacy-related questions, contact us at info@tickervue.com.